Frequently Asked Questions
Legal validity and evidence
Section titled “Legal validity and evidence”Is an electronic signature made in Accordia legally valid?
Section titled “Is an electronic signature made in Accordia legally valid?”Yes. Signatures are produced under the eIDAS Regulation at one of three levels — simple, advanced, or qualified. A qualified electronic signature has the same legal effect as a handwritten signature throughout the EU. Which levels are available to you depends on what your organization has enabled. See Signature levels.
What is eIDAS?
Section titled “What is eIDAS?”Regulation (EU) 910/2014 — the European rules for electronic identification and trust services. It’s what makes a signature, seal, or timestamp issued in one EU member state legally recognized in all of them. See Compliance.
Who actually issues the certifications — Accordia?
Section titled “Who actually issues the certifications — Accordia?”No, and that’s the point. All certifications are issued on Namirial’s infrastructure. Namirial is a Qualified Trust Service Provider, supervised and audited under eIDAS, so the evidence doesn’t rest on Accordia’s own word. See Namirial.
What evidence do I actually get?
Section titled “What evidence do I actually get?”It depends on the action: a record and timestamp for a certified email; a recording and transcript for a video appearance; full cryptographic evidence for a signature; a hash, metadata, and timestamp for a file exchange. See Certified Evidence.
Do I have to close a case to get proof of something?
Section titled “Do I have to close a case to get proof of something?”No. At any point you can request a certified report of the whole process so far, or evidence for one individual action. Closing the case generates the final sealed log, but it isn’t a prerequisite for getting evidence out. See Evidence and reports.
What’s the difference between a certified email and a Burofax?
Section titled “What’s the difference between a certified email and a Burofax?”Both prove a notice was sent and received. A Communication is electronic and also certifies what the message said, including reading and reply events. A Burofax is postal — reach for it when the recipient has no reliable electronic channel, or when a law or contract specifically requires postal notice.
Is a certified email just a read receipt?
Section titled “Is a certified email just a read receipt?”No. A read receipt is a courtesy the recipient’s mail client may or may not send. A certified Communication records sending, delivery, reading, reply, and the content itself as evidence backed by a qualified trust provider.
Cases and actions
Section titled “Cases and actions”Can I reopen a case after closing it?
Section titled “Can I reopen a case after closing it?”No. Closing a case is one-way, and it generates the final certified log of the case file. Make sure everything is finished — all documents added and all actions in a final state — before you close it.
Why can’t I close my case?
Section titled “Why can’t I close my case?”A case can only close once every action on it has reached a final state (Completed, Rejected, or Cancelled). If anything is still Pending, Awaiting, or In Progress, close will be blocked until it’s resolved.
How many actions can a case have?
Section titled “How many actions can a case have?”There’s no limit. A case file can hold as many certified actions as the relationship needs, so a long-running matter can live in a single case from first contact to final agreement. What is limited is your organization’s credits for particular action types.
What’s the difference between a Case and a Quick Action?
Section titled “What’s the difference between a Case and a Quick Action?”A Quick Action is a case with exactly one action that runs immediately — useful when you don’t need a full Workflow. It doesn’t use a case credit, and you can’t add more actions to it afterward. A regular case can have multiple actions, optionally driven by a workflow, and does use a case credit. The evidence it produces is exactly the same. See Quick Actions.
Templates and notifications
Section titled “Templates and notifications”What’s the difference between Content templates and Notification Templates?
Section titled “What’s the difference between Content templates and Notification Templates?”Content templates are a simple reusable name + HTML body. Notification Templates are the richer, purpose-built templates — with a default subject and merge fields like participant name or address — used for the actual emails Accordia sends out (e.g. a signing invitation). See Templates.
Where do I see my notifications?
Section titled “Where do I see my notifications?”There’s no in-app notification inbox. “Notifications” are emails sent to participants when a case action needs their attention. In the app itself you’ll see toast confirmations, status text on the action (e.g. “3 of 5 participants have signed”), and a calendar indicator for today’s events. See Notifications.
Organization and access
Section titled “Organization and access”What happens if my organization runs out of credits?
Section titled “What happens if my organization runs out of credits?”You won’t be able to create more of whatever ran out — a new case, a new Quick Action, etc. — until credits are freed up or added. Check Credit Management to see used/available limits for cases, users, video call minutes, communication actions, Document Sign actions, and storage.
Who can create Workflows or Templates?
Section titled “Who can create Workflows or Templates?”Organization Admins. Regular users can work with Cases and Participants but don’t see Workflows, Templates, or organization settings. See Users & Organizations.
Can I use Accordia from my own ERP or CRM?
Section titled “Can I use Accordia from my own ERP or CRM?”Yes. Accordia has a REST API designed to add certification and traceability to the systems you already use, rather than replacing them. Your users keep working in their usual tool while the evidence accumulates in Accordia. See API & Integrations.
Who do I contact for help?
Section titled “Who do I contact for help?”Email info@accordia.com or call +34 640 85 59 21.